Every vehicle sitting on the shoulder instead of on its route is a cost that compounds: the missed stop, the driver waiting instead of working, and the customer wondering where their delivery is. Fleet downtime rarely happens at a convenient time or in a convenient place, which is exactly why having another way to get a vehicle back on the road — without routing everything through one overloaded maintenance contact — matters.
A single contracted roadside provider or an in-house maintenance line can be excellent for scheduled service and still fall short during a live incident: they may not have anyone close to where your driver actually broke down. Having a way for a driver to independently locate nearby help closes that gap without requiring a dispatcher to make calls first.
This works alongside whatever existing maintenance relationships a fleet already has — it's not a replacement for scheduled service, it's a way to handle the incident that happens in the field, right now, wherever the vehicle is.
A driver whose van won't start or has a flat opens the map from their own phone, sees who's nearby, and books — no waiting for a dispatcher to route a request. They can add vehicle details, plate number, and location notes so the provider identifies the right vehicle quickly, especially useful when a fleet has multiple similar vans in the same lot.
Because the driver books and tracks the job themselves, a fleet manager isn't stuck being the single point of contact for every roadside call that comes in during a shift.
$49 flat per vehicle covers the service call for a jumpstart, tire change, tire repair, lockout, fuel delivery, or battery installation labor, with a replacement tire or battery quoted separately. Towing is $75 for the first 4 miles plus $19 per additional mile if a vehicle needs to go to a shop instead of being fixed roadside.
Paying per incident, rather than a fleet-wide contract, means smaller fleets or seasonal operations aren't paying for coverage they don't use in slow months.
Yes. Any driver can open the map from their phone and book directly, which is usually faster than routing a request through a fleet office first.
No — it's a way to handle an in-field breakdown quickly. It works alongside whatever scheduled maintenance or existing service relationships a fleet already has.
Each job is $49 flat for the service call, paid per incident, with parts and towing quoted or billed separately as needed.